DUE TO COVID WE ARE BEHIND & WORKING HARD FOR YOU AND WITH SUPPLIERS TO GET QUALITY ORDERS OUT TO YOU ASAP APPROX 4 TO 6 WKS
How the Penta-Vise's work.
We are just a small mom and pop business. Most of what we will be offering on this site will be 3D Printed but we do plan on adding a line of wooden Turners as well and we have some great new ideas coming soon so check back often. Hope all enjoy.
We will only be offering out Porta-Spin models and our new Deco-Spin models with our vises, we will continue to make our older Turner models but at the customers request only and 3 to 4 week turn around on those.
WE SHIP PRIORITY MAIL INSURED ONLY, PLEASE UNDERSTAND THAT THERE ARE MAJOR DELAYS WITH ALL SHIPPING METHODS. WE ARE WORKING HARD TO GET YOUR ORDERS TO YOU ASAP. OUR SUPPLIERS ARE ALSO LENGTHY IN SHIPPING TO US. WE WANT QUALITY PRODUCTS SENT TO YOU WITHOUT TAKING CORNERS. HOPEFULLY SOON THE NORMAL WILL RETURN FOR US ALL. STAY SAFE AND THANK YOU FOR UNDERSTANDING!
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We Value our customers and have had great feedback on our 3D printed products. Each product has been designed with much thought put into each item,. With design upgrades overtime to make the product become more user friendly for your individual needs. If there is a product you would like or have in mind please contact us to discuss designing that item. We love being able to help fellow crafters by designing products to help make your crafting easier and more time efficient.
DUE TO THE AMOUNT OF TIME AND PARTS PUT INTO EACH PRODUCT WE DO NOT ACCEPT RETURNS OR REFUNDS. However we will warranty our products for 45 days for replacement parts or item at fault of ours. Excluding motors, motors we will only warranty for 30 days due to continued use. You may contact us at any time after that for a replacement for a small fee.
However, if a product is damaged or design is incorrect by fault of ours, We will definitely work with you to rectify the situation that may occur. If it is by fault of yours (ie over tightening, droping, past warranty) you may still contact us for replacemnt parts. Please contact us to discuss your issue. We have yet had any issues, but we will handle them on an individual basis should one arise. Please message or contact us at any time if you have a question or need help understanding how your product works or need help replacing a part.
We do our best to represent the true color of the product. Please understand that the product color may appear different in different lighting situations/settings.
Please understand when we order new rolls to print Our products the company may no longer have that color or the hue may be slightly different from the previous. This is especially true with the multi/variant rolls. We do usuallly use the same supplier however, they often change the variance of the multicolors. Therefore, it may be completely different from the ones shown on our page. If there is a color we do not have that you would like your item printed in we will do our best to get that color for you upon your request.
We enjoy hearing feedback once you receive and begin to use your product. Please feel free to contact us via message or leave a feedback review on our Facebook page. Hearing feedback allows us to know if we can change design of our product to make it better for you. We have updated many of them over time. We are always open to your requests or suggestions. Our number one concern is customer satisfaction.
We will all get thru this pandemic coming together as one!! Hopefully we get back to our normal world soon and we do not have to face a new norm. Stay safe friends.
Our inboxes overflow and we try to respond to you as quickly as possible, remember, if you have a question please don't hesitate to shoot us a message. But let me just say, if it's regarding shipping, we really do not have an answer for you. Once your item has shipped you willl recieve shipping confirmartion and tracking number in your inbox. We are presently behind in our orders but working around the clock and printers are running 24/7 to get QUALITY product out ot you ASAP!!!
Thank you Chaz and Traci